LOT Polish Airlines
mobile assistantfor cabin crew
We created an application intended for the cabin crews of LOT Polish Airlines, the national carrier of Poland. The app was commissioned by Novelpay.
The objective of the app was to equip crew members with a convenient tool to handle in-flight sales through mobile terminals (PAX A920).
platform
app
contribution
ux, ui, development, maintenance, support
In-flight shopping
fast orderprocessing
The airline is committed to making every journey a comfortable and enjoyable experience, including offering their passengers in-flight purchases.
While handling orders, crew members can adjust product lists, set prices, and manage transactions in one app. In addition, the barcode scanning feature streamlines the whole process, benefiting both the crew and passengers.
Payments
multi-currencysupport
The app enables passengers to select their preferred currency when purchasing products on board. This is especially important for international customers.
Furthermore, the app is compatible with various payment methods, such as credit cards and digital wallets. Providing convenient payment options makes the ordering process easier, while ensuring quick and secure transactions.
Operations
crew and supplymanagement
The app facilitates the exchange of information between crew members, clearly defining the role of each person on board.
Real-time stock updates offer an accurate view of product availability, ensuring that passengers can purchase the items they need without complications.
Loss & Returns
monitoringproduct changes
A built-in loss and return management system helps cabin crew handle product discrepancies, such as damage, loss, or expiration. The app allows crew members to quickly log these adjustments, maintaining accurate and up-to-date inventory.
In this way, cabin crew can control product shortages and provide reliable information to passengers, having all data at their fingertips.
User Experience
intuitive appbetter service
The app’s interface is simple and intuitive, enabling crew members to complete their tasks efficiently and thereby provide the highest quality passenger experience.
Having all the essential functions in one app, crew members can effortlessly handle different operations and focus on customers’ needs.
